Cook County Earns National Recognition for Outstanding Government Experience

Yesterday the Center for Digital Government awarded Cook County third place in the 2024 Government Experience Awards, also known as the GovX Awards. This prestigious recognition highlights Cook County's commitment to providing exceptional digital services and experiences to its residents.

The GovX Awards recognize state and local government agencies that are setting the standard for innovation and excellence in the delivery of digital services. Cook County was selected for its innovative approach to resident engagement, data transparency and user-friendly online services.

“Cook County is committed to using technology to make government more accessible and responsive to the needs of our residents,” said Cook County President Toni Preckwinkle. "This award is a testament to the hard work and dedication of our staff who are constantly striving to improve digital experience for our residents."

Cook County's efforts to modernize its digital infrastructure have resulted in significant accomplishments, including:

• The launch of a new Tax Map Viewer app, which provides residents with free and transparent access to current and historical tax maps.
• The development of the first-ever Digital Equity Action Plan, which outlines a strategic framework to ensure that all Cook County residents have equitable access to the digital infrastructure, devices and tools to thrive in today’s economy and society.
• The creation of an interactive budget app that allows residents to explore and understand the County's budget in a user-friendly format.

"We are honored to be recognized by the Center for Digital Government for our efforts to improve digital experience," said Cook County Chief Information Officer Tom Lynch. "We will continue to innovate and find new ways to use technology to make government more accessible, efficient and transparent."

Cook County's commitment to digital excellence is evident in its ongoing efforts to solicit and incorporate constituent feedback. The County uses a variety of methods to gather input from residents, including surveys, focus groups and user testing. This feedback is used to inform the development of new digital services and to improve existing services.

Cook County's success in the GovX Awards is a testament to its dedication to providing residents with the best possible digital experience. The County is committed to continuing its efforts to innovate and improve its digital services in the years to come.